
If there is any book that clearly identifies emotional pitfalls among different kinds of people in an organization with a view to proffering practical solutions to these pitfalls, it is Practical Emotional Intelligence In The Workplace. The book is a handy manual for all modern day managers, which offers practical approach to deciphering and managing emotions of different kinds of people in the organization.
Also included in the book are eleven practical cases from which readers/users can draw wisdom to manage their teams effectively and efficiently,