MASTERCLASS 2 - LEADERSHIP FOR QUALITY CULTURE

Quality culture does not happen because an institution has a quality policy. It is shaped by leadership, behaviours, accountability, communication, incentives, and what an organization consistently chooses to prioritize.

This masterclass examines the leadership practices required to create environments where quality becomes part of everyday decision-making and organizational identity.

Participants will explore:

• The role of leadership in shaping quality culture
• How leaders influence quality behaviours
• Building ownership and accountability for quality
• Moving from compliance-driven to improvement-driven cultures
• Leading change without creating resistance
• Creating sustainable quality ownership across teams and departments