MASTERCLASS 3 - QUALITY IN THE AGE OF AI AND DIGITALIZATION

Artificial Intelligence and digital transformation are fundamentally changing how institutions operate, deliver services, assess performance, make decisions, and assure quality.

This masterclass examines what quality means in an increasingly AI-enabled and digitally transformed environment.

Participants will explore:

• The changing quality landscape in the age of AI
• Responsible AI and quality assurance
• Digital transformation and institutional performance
• AI-related risks, ethics, integrity, and accountability
• Quality assurance of AI-enabled processes and systems
• Preparing institutions and professionals for the future of work