HR Operations and Service Delivery Workshop

HR Operations is the engine room of every successful HR function.

Behind every seamless employee experience, compliant HR process, and high-performing organisation is an HR operations team that delivers consistently, efficiently, and strategically.

Yet, many HR professionals spend more time fixing operational issues than building systems that prevent them. Disorganised processes, inconsistent policy implementation, poor employee records, payroll errors, and inefficient workflows can undermine even the best HR strategies.

It doesn't have to be this way.

Our upcoming HR Operations & Service Delivery Workshop is a practical, immersive learning experience designed to equip HR professionals with the knowledge, tools, and frameworks to build efficient HR operations that enhance employee experience, improve compliance, and drive organisational excellence.

Whether you're looking to streamline HR processes, strengthen policy implementation, improve employee lifecycle management, or build an HR function that delivers exceptional service, this masterclass will provide practical insights you can immediately apply in your organisation.

What You Will Learn

During this practical masterclass, you will learn how to:

1. Understand the Foundations of High-Performing HR Operations.
2. Design and Document Core HR Processes from Hire to Retire.
3. Build Effective HR Operating Models and Service Delivery Structures.
4. Develop and Manage Service Level Agreements (SLAs).
5. Improve the Employee Experience Through Operational Excellence.
6. Manage Employee Lifecycle Administration—from Onboarding to Offboarding.
7. Coordinate Payroll Processes and Maintain Accurate Employee Records.
8. Design Clear, Practical, and Legally Compliant HR Policies.
9. Successfully Communicate and Implement HR Policies Across the Organisation.
10. Manage Policy Exceptions Fairly and Consistently.
11. Optimise HR Workflows and Eliminate Process Inefficiencies.
12. Apply Lean HR Principles to Improve Service Delivery.
13. Build Standard Operating Procedures (SOPs) for HR Operations.
14. Develop HR Operational Dashboards to Measure Performance.
15. Build a Culture of Continuous Improvement within the HR Function.

Practical Learning Activities

Participants will also take part in hands-on exercises, including:

• HR Process Mapping Exercise
• HR Policy Drafting Workshop
• Service Level Agreement (SLA) Design Exercise
• HR Operations Audit Case Study
• Operational Improvement Planning Workshop

Workshop Takeaways

✔ HR Operations Frameworks

✔ Practical HR Templates and Resources

✔ Session Recording

✔ Training Slides

✔ Certificate of Participation

Workshop Details

Date: Saturday 8th August, 2026

Time: 3:00 PM – 6:00 PM WAT

Mode: Virtual via Zoom (link will be shared with registered participants)

Investment: ₦15,950

Who Should Attend?

• HR Officers and HR Administrators
• HR Generalists
• HR Operations Professionals
• HR Business Partners
• HR Managers and Team Leads
• Payroll and HR Shared Services Professionals
• People Operations Specialists
• Business Owners and Founders
• Anyone responsible for improving HR service delivery and operational excellence

Great HR isn't built on good intentions—it's built on excellent systems, consistent processes, and exceptional service delivery.

If you're ready to strengthen the operational backbone of your HR function and deliver a world-class employee experience, this masterclass is for you.

Register today and take the next step towards operational excellence in HR.

Have any questions?

📧 [email protected]

📱 WhatsApp: +234 903 651 8402

Know an HR professional who would benefit from this masterclass? Share this opportunity with them—we look forward to welcoming you to class!