Buy How to Build a Brand that Loves, Cares and Responds to Customers by Richard Chilee on Selar

How to Build a Brand that Loves, Cares and Responds to Customers49:20

Why Customer Service?

4:19

Question 1

The Two Types Of Customers in Business

4:30

Question 2

Who are Your External Customers?

6:17

Question 3

Create a Customer-Centric Culture in Your Business

6:07

Question 4

Never Make Promises You Cannot Keep To Your Customers

6:25

Question 5

Take Customer Complaints Seriously

5:52

Question 6

Understand the Viewpoints of Your Customers

4:40

Question 7

Consistently Think A, B, E, F

6:03

Question 8

Be Visible to Your Customers

4:01

Question 9

A Case Study for Further Reading

The Conclusion

1:06

How to Build a Brand that Loves, Cares and Responds to Customers