
Do we have a valid claim to compensation, and if so, would this be with our insurer, the airline or
the travel agent ?
“Do we have a valid claim to compensation, and if so, would this be with our insurer, the airline or the travel agent ?”
Work out whether you have a valid claim and who actually owes it — the airline, your insurer or the travel agent — with
decision trees across UK261, EU261, US DOT and the Montreal Convention, nine claim letters and a claim tracker.
THE PROOF
10% of passengers said they felt fully informed about their rights in the event of a flight disruption
Source: Source: UK Civil Aviation Authority, consumer communication research during flight disruption (fieldwork 3 February – 3 April 2025),
published 25 July 2025
WHAT IT SETTLES
Know Before You Claim. The pre-claim decision system that names the regime, estimates the band, and
writes the letter.
In the package: 145 pages · UK261, EU261, US DOT & Montreal rules · 9 claim letters · Claim tracker