
This course teaches logistics professionals how to handle common negotiation situations without breaking company rules or the law. You will learn simple ways to respond when asked for bribes, pressured to change documents, or facing tough requests from coworkers or drivers. The lessons use real examples from ports, warehouses, and transport yards in Africa. You will practice skills like active listening, asking the right questions, and saying "no" respectfully. The goal is to help you get your job done while keeping your integrity and protecting your company.