Conflict Management Certification with insights with insights from Boston Consulting Group

Strengthens your profile for supervisory, HR, and leadership roles where team management and workplace harmony are critical.

NOTE: Payment covers 1-month course module, CBT exam and certificate issuance. You'll be automatically redirected to the course module after payment (kindly bookmark course module page immediately).

Course Overview: 12 Modules

• Module 01: Introduction to Conflict Management
• Definition, types, causes, and the value of conflict.
• Module 02: Understanding Conflict Dynamics
• Escalation stages and the conflict cycle.
• Module 03: Conflict Management Styles
• Thomas-Kilmann model and self-assessment techniques.
• Module 04: Communication in Conflict
• Active listening, assertive communication, and Nonviolent Communication (NVC).
• Module 05: Emotional Intelligence in Conflict
• Self-regulation, empathy, and EI frameworks.
• Module 06: Negotiation Skills
• Principled negotiation, BATNA, ZOPA, and tactics.
• Module 07: Mediation & Third-Party Resolution
• Facilitative mediation, process steps, and mediator roles.
• Module 08: Workplace Conflict
• Managing bullying, harassment, and grievance procedures.
• Module 09: De-escalation Techniques
• Crisis intervention, calming strategies, and verbal judo.
• Module 10: Cross-Cultural Conflict
• Cultural dimensions and international context in resolution.
• Module 11: Building a Conflict-Resilient Culture
• Systemic prevention, policy design, and leadership.
• Module 12: Conflict Management in Practice
• Applied skills, case studies, and action planning.