{"id":5597,"date":"2023-08-14T12:36:31","date_gmt":"2023-08-14T11:36:31","guid":{"rendered":"https:\/\/selar.co\/blog\/?p=5597"},"modified":"2023-08-14T12:37:47","modified_gmt":"2023-08-14T11:37:47","slug":"introducing-a-new-support-widget","status":"publish","type":"post","link":"https:\/\/selar.com\/blog\/introducing-a-new-support-widget\/","title":{"rendered":"Introducing a New Support Widget"},"content":{"rendered":"\n

Say hello to Support 2.0!!!<\/p>\n\n\n\n

To give you an even better experience using our product, we\u2019ve introduced a new \u201cSupport Widget\u201d on Selar.<\/p>\n\n\n\n

With this feature, we can put helpful\/relevant support articles that help you navigate your Selar journey based on where you are within our platform. <\/p>\n\n\n\n

This means if you encounter a challenge while using Selar, you can easily use the \u201cNew Support Widget\u201d to see recommended articles that provide solutions based on what you are trying to do at the moment. <\/p>\n\n\n\n

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And if none of the recommended support articles are useful, you can still search our helpdesk for relevant guides. <\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Inquiry or Complaint<\/strong><\/h3>\n\n\n\n

If you have an inquiry or complaint, you can use the support widget to speak with our support team. We advise that you use this channel to reach out to the support team. However, our Turbo & Pro Users get priority support using the chat widget. Meaning if you are signed to any of our paid plans, your messages will be responded to faster.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Share Feedback<\/strong><\/h3>\n\n\n\n

We take feedback very seriously and we want to build Selar with you. We want you to contribute to the development of our product so we have introduced a feedback area specially to collect suggestions for new product requests. <\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

While we encourage you to report bugs, this is not to be used to report issues and also, this feature is only available to Selar creators and not the buyers.<\/p>\n\n\n\n

Creator- customer Support<\/strong><\/h3>\n\n\n\n

We urge you to update your support preference to your preferred social media channel in case your customer wants to reach out to you as well. When you set this, your customers will be able to reach out to you on your social media via the chat widget. <\/p>\n\n\n\n

Here\u2019s how to set your support channel. <\/p>\n\n\n\n

  • Go to your Selar dashboard at selar.co\/me\/dashboard\u00a0 and click on the hamburger menu icon on the top right of your dashboard<\/li><\/ul>\n\n\n\n
    \"\"\/<\/figure>\n\n\n\n
    • Click on “Settings.” A dropdown menu will appear. Then, select “Store support channels.”<\/li><\/ul>\n\n\n\n
      \"\"\/<\/figure>\n\n\n\n
      \"\"\/<\/figure>\n\n\n\n
      • Enter your preferred support channel and tick the activate box. Click the “Update settings” button at the end of the page to update your changes.\u00a0<\/li><\/ul>\n\n\n\n
        \"\"\/<\/figure>\n\n\n\n
        \"\"\/<\/figure>\n\n\n\n
        • Your support channel will be added to your account. When your customer visits your store, they’ll see the option to “Contact seller” on the support widget.\u00a0<\/li><\/ul>\n\n\n\n
          \"\"\/<\/figure>\n\n\n\n

          Priority Support<\/strong><\/h3>\n\n\n\n

          Pro and Turbo users can now enjoy priority support and get instant assistance on Selar. So, get on our pro plans if you haven\u2019t. Don\u2019t miss out on a lot of things!<\/p>\n\n\n\n

          We cannot wait for you to enjoy the flexibility that comes with this new feature.<\/p>\n\n\n\n

          Have any questions or need more help? Send us an email at hello@selar.co. We\u2019re happy to help.<\/p>\n\n\n\n

          Cheers to doing more together.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Say hello to Support 2.0!!! 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