1:1 Customer Experience Consulting & Advisory Session - For SME CEOs &Managers

Do you have issues related to Customer Experience in your business that are keeping you up at night?🤷

Are customers always complaining about your staff's attitude, your payment processes or your delivery process?

Are you spending heavily on ads. on Instagram & Facebook, and paying influencers but you keep having one-time customers? Customers buy once and don't come back, or they only buy a few times and they don't spend so much.😥

Do your customers rarely or never send you raving testimonials or brag about you on social media?📣

Are you always shouting on your employees on how to attend to customers, handle their orders or to resolve their complaints?🤦

Are your employees rude to customers? Do they lack confidence and professionalism to make great impressions on customers?

Do you dread taking a break/vacation because you fear your staff would have chased away all your customers before you return?

Or are you a solopreneur who is tired of handling customers all by yourself but you don't know what type of staff to hire?🤷

Are you having headaches over whether your staff need training or not, which CRM software you should use, or how exactly you can go the extra mile to delight your customers?

If you answered YES to any of these questions, you should have booked this session yesterday!

With this 2-hour session:

1. A pair of listening and discerning ears

2. I will utilize my multifaceted expertise in Customer Experience, Customer Service, Human Resources Management and Business Process Development to develop creative solutions tailored to your business

3. You will gain clarity and a sense of direction

4. You will leave with an action plan with specific steps, timelines and performance metrics so you can get to work immediately

5. Access to two-week post-call follow-up and accountability support at no extra charge

NOTE:

This is a virtual session. If you will prefer to have a physical session (Location: Ibadan), please add the 'Physical Session' variant before you check out.

This service opens only 5 slots per month, if you don't book now, you may have to wait till next month!

For enquiries, please contact [email protected] or call/WhatsApp +234 701 918 4875.