Collections and Recovery PlayBook

Collections & Recovery Playbook for Nigerian MFBs

The definitive operational guide to debt recovery, delinquency management, and portfolio rehabilitation for Nigerian microfinance banks. Across 16 chapters, this playbook covers the full collections lifecycle — bucket-based delinquency strategy, field collections protocols, restructuring and forbearance frameworks, legal recovery processes, collateral realization, write-off policy, staff training, ethical standards, and CBN compliance. Includes ready-to-use templates, escalation matrices, call scripts, KPI dashboards, and a complete glossary. Built for institutions that are serious about reducing NPLs and building a lasting collections culture.

Who it's for: Collections officers, recovery teams, Heads of Credit, MFB CEOs, risk officers, and compliance professionals.