This policy applies to all services offered by GCA Global Mobility & Relocation Services (“GCA”), including relocation consulting, job application support, career coaching programs, CV and cover letter services, mentorship programs, and membership communities. By purchasing or booking any GCA service, you agree to the terms below.
1. General Policy
All fees paid to GCA for consultation, assessment, coaching, mentorship, document preparation, or
membership services are non-refundable once the service has been booked, delivery has commenced,
or access has been granted — whichever happens first. This applies across all GCA service lines,
including but not limited to those listed below.
2. Services Covered by This Policy
This No Refund Policy applies to all GCA services, including:
✓ Pre-Qualification & Documentation Assessment (relocation eligibility review)
✓ Relocation consultation and advisory services
✓ Career Development Program, Career Accelerator Bootcamp, Global Career Launch, Career
Elevation Program, and Job Visa Sponsorship Mentorship
✓ CV and cover letter writing/review services
✓ One-on-one and group mentorship or coaching sessions
✓ Cohort-based programs and workshops
✓ Visa Sponsorship Success Circle (VSSC) and any other paid membership community
✓ Any digital products, templates, guides, or recorded content sold by GCA
3. One-Time Services & Assessments
For one-time paid services — including assessments, consultations, CV/cover letter packages, and single
coaching sessions — the fee becomes non-refundable as soon as GCA begins work on the request. This
GCA International Relocation Services — Confidential includes booking a session, opening a document review, or scheduling a consultation call, even if the
session has not yet taken place.
4. Programs & Cohort-Based Services
For multi-week programs, bootcamps, and cohort-based mentorship (including the Job Visa Sponsorship
Mentorship Program), the fee is non-refundable once the candidate has been onboarded, added to the
program portal or community, or once the cohort has commenced — whichever happens first. This
applies regardless of how many sessions the candidate personally attends.
5. Membership & Subscription Services
For recurring memberships such as the Visa Sponsorship Success Circle (VSSC), payments are billed in
advance on a recurring basis and are non-refundable for the current billing period once payment has been
processed. Members may cancel future billing at any time; cancellation stops future charges but does not
refund the current or any prior period already paid for.
GCA International Relocation Services — Confidential
6. Government & Third-Party Fees
Where a GCA service relates to international relocation, any government fees, visa fees, work permit
fees, or third-party charges referenced during the process are entirely separate from GCA's own service
fees. These are set, collected, and refunded (where applicable) exclusively by the relevant government
authority, embassy, or consulate. GCA does not issue, control, process, or guarantee refunds of any
government or third-party fee.
7. No Guarantee of Outcome
Payment for any GCA service does not guarantee a specific outcome, including but not limited to
employment, job placement, interview invitations, employer sponsorship, work permit approval, visa
approval, income results, or career advancement. GCA provides consultation, coaching, document
preparation, and referral support only. Dissatisfaction with an outcome that is outside GCA's control does
not entitle a client to a refund.
8. Exceptions
GCA may, at its sole discretion, consider an exception to this policy in limited circumstances such as a
genuine duplicate payment or a verified technical/billing error. Requests for exceptions must be submitted
in writing to GCA within 7 days of the charge and will be reviewed on a case-by-case basis. Approval of
an exception in one case does not obligate GCA to approve any other request.
9. How to Cancel or Raise a Concern
Clients who wish to cancel a recurring membership, or who have a concern about a charge, should
contact GCA in writing using the client's registered email or WhatsApp contact on file. GCA will
acknowledge all requests within a reasonable timeframe.
GCA Global Mobility & Relocation Services is an independent consulting, coaching, and candidate referral service. GCA is not
an employer, immigration authority, embassy, consulate, or government agency, and does not issue visas, work permits, or immigration approvals. This policy applies to all GCA services and forms part of, and should be read alongside, any service-specific agreement provided by GCA. GCA International Relocation Services — Confidential