All products sold on this store are digital items (such as Framer components, templates, UI kits, or downloadable assets). Because digital products cannot be returned or “un-downloaded,” all sales are generally final.
However, I want you to feel confident when purchasing from my store, so I do offer limited refunds under specific conditions.
When You Are Eligible for a Refund
You may request a refund within 7 days of purchase only if:
1. The product does not work as advertised
Example: A Framer component fails to function, breaks on load, or contains a critical technical error.
2. You cannot access or use the files due to a technical issue
Example: Corrupted files, missing assets, or download errors caused by the product itself.
3. The product was misrepresented
Example: The demo or product description promised a feature that is completely missing.
If your request falls under these conditions, I will review it manually and issue a refund when appropriate.
Refunds Will Not Be Granted For
Refunds will NOT apply to the following situations:
- You changed your mind
- You no longer need the product
- You purchased the wrong item
- The product does not match your personal preference
- You don’t know how to use Framer or similar tools
- You expected custom design or development services
- You used part of the product already in a project
Digital products are instantly accessible, so refund abuse protection is necessary.
Exchange or Replacement
If the product has a minor issue (e.g., styling bug, missing variant, or UI glitch), I will fix it or replace the file, usually within 24–72 hours.
No need for a refund request in such cases.
How to Request a Refund
If your issue meets the eligibility criteria, email:
Subject: Refund Request — [Product Name]
Include:
- Order receipt or transaction ID
- The product you purchased
- A description (or screenshot) of the issue you’re facing
I’ll review your request and respond within 2–5 business days.
Chargebacks
Filing an unnecessary chargeback without contacting me first may result in:
- Removal of your access to future updates
- Ban from future purchases
- Reporting the claim with platform evidence
I’m always happy to assist — please reach out first.
Updates & Revisions
This refund policy may be updated occasionally to stay compliant with platform requirements and digital product standards.