At TRME Store, we strive to ensure that your orders are processed and delivered to you in a timely and efficient manner. Please take note of the following information regarding our shipping policies.
Order Processing Time
Please allow 1-2 business days for your order to be processed and packed for shipping (once the product's' is/are ready). Please note that we do not ship orders on weekends or holidays. During new product launches, holidays, or sale events, it may take up to 5-7 business days for your order to be processed.
Delivery Time
Once your order has been processed and shipped, please allow 3-5 working days to receive your order. Please note that shipping delays may occur, and it may take an additional 3-5 business days for delivery. Please be aware that shipping delays are completely out of our control.
Tracking Your Order
When your order has been processed and shipped, you will receive an email notification from us that will include the shipping details and the tracking number. We recommend that you track your package, as TRME Store will not be responsible for lost or stolen shipments. We do not replace or refund orders that are scanned "delivered" by our delivery agency.
Undelivered Orders
In the case that your order is undelivered but marked as “delivered”, we will open an investigation with our delivery partner(s) depending on the carrier used. If our delivery partner(s) confirms that the package was "delivered," no refunds or replacements will be granted.
Please ensure that your shipping information is correct at the time of order placement, as we will not be held accountable for missing orders due to bad address or phone number. In such cases, no refund will be given. We provide tracking information on all orders as soon as they leave our warehouse. If your order is returned to us due to an incorrect address or unavailable phone number, you will be responsible for handling the second cost of shipping to your address.
Park Delivery (Express)
Please note that all park deliveries are solely at the risk of the customer, as park delivery can expose packages to damage and misplacement, which is beyond our control. We kindly recommend that you opt for any of our delivery partners for package safety.