An autonomous AI support agent for Gmail โ now with live knowledge syncing and smart human escalation.
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What It Does
- ๐จ Monitors your Gmail for new support emails
- ๐ Classifies inquiries (e.g., billing, technical, urgent)
- ๐ง Uses Pinecone + OpenAI to respond intelligently using your knowledge base
- ๐ Syncs Google Drive documents as knowledge sources automatically
- ๐ฌ Sends replies via Gmail
- ๐จ Escalates to Slack if human help is needed
- ๐ Logs cases into Google Sheets for analytics