At B3, customer satisfaction is our priority. Due to the nature of our products being digital downloads, we have outlined the following refund policy to ensure clarity and transparency.
1. Refund Eligibility
1.1 All sales of digital products are final, and refunds or exchanges are not permitted once a product has been downloaded or accessed.
1.2 Refunds may be issued only under the following circumstances:
- The product was not delivered due to a technical issue on our end.
- The product is found to be defective or incomplete.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase.
- Failure to understand the product description or suitability.
- Issues caused by user error or software/hardware incompatibility.
3. Requesting a Refund
3.1 If you believe you qualify for a refund, please contact us within 7 days of your purchase at:
- Email: [email protected]
- Phone: 08133658889
3.2 Include the following details in your request:
- Your name and contact information.
- Order number and proof of purchase.
- Description of the issue.
4. Resolution Process
4.1 Once we receive your refund request, we will review it within 3-5 business days and respond with a resolution.
4.2 If your refund is approved, the amount will be credited back to your original payment method within 7-10 business days.
5. Contact Us
For any questions or assistance regarding our refund policy, reach out to us:
_________________________________________________________________
Email: [email protected]
Phone: 08133658889
Thank you for shopping with B3. We are here to assist you with any concerns.