CANCELLATION AND REFUND POLICY
Dear Clients,
If you are unable to attend an appointment, we request that you provide AT LEAST 24 HOURS' ADVANCED NOTICE to the therapist.
To Reschedule/Cancel a Session:
1. Rescheduling sessions will result in a shortage of other clients. Since we are unable to use this time for another client, please note that you will be billed 70% of your full session fee and refunded 30%, if the session is rescheduled ONLY.
2. If the session is eventually canceled, you will be billed 100% of your full session and there will be no refund UNLESS SUCH CANCELLATION OR UNAVAILABILITY IS DUE TO ILLNESS OR AN EMERGENCY.
3. For cancellations made less than 24 hours' notice (unless due to illness or an emergency) or a scheduled appointment that is completely missed, you will be billed 100% of the payment fee with no refund.
We appreciate your help in keeping the therapy schedule running timely.
4. All sales of digital books are final. Due to the nature of digital products, we do not offer refunds or exchanges once the download is completed. If you experience any issues accessing or downloading your digital book, please contact us immediately and we will assist you
5. We accept refund requests for physical books only under the following conditions:
- The book arrives damaged or defective.
- The wrong item was shipped.
To be eligible for a refund:
-You must notify us within 7 days of receiving your order.
- The book must be unused and in the same condition that you received it.
- You may be required to provide proof of damage (e.g., photos) or return the product.
REFUND PROCESS
1. Contact us at [[email protected] or +234 903 595 7871] with your order number and details of the issue.
2. Once your request is reviewed and approved, we will issue a refund to your original method of payment within 5–10 business days.
3. If a return is required, you will be responsible for the return shipping costs (unless the issue was our error).
Note:
We reserve the right to deny refund requests that do not meet the above criteria.
If you have any questions or concerns, please don’t hesitate to reach out to us at [[email protected] or +234 903 595 7871].
Thank you once again!