At DEXMARK Inc, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may be eligible for a refund subject to the following terms and conditions.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Your item must be unused and in the same condition that you received it.
- Your item must be in its original packaging.
- You must have a valid proof of purchase, such as a receipt or order confirmation.
Refund Process
To request a refund, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the item. Once we receive the returned item and verify that it meets the eligibility criteria, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to appear on your account.
Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Customized or personalized items
- Digital products, such as ebooks and audiobooks
- Items that have been used or damaged
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Changes to Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Your continued use of our website after any changes to this refund policy will constitute your acceptance of the revised policy.
Governing Law
This refund policy shall be governed by and construed in accordance with the laws of the United States of America and the state of Delaware, without giving effect to any principles of conflicts of law.