REFUND POLICY
Welcome to The RISING Store, an online store on Selar offering digital resources and products focused on healing, self-improvement, relationships, financial education, investment awareness, and personal growth.
We want every customer to have a clear understanding of our refund policy before making a purchase.
1. Refund Period
Refund requests may be made within 7 days of purchase if the issue is caused by an error or fault on the part of The RISING Store.
Examples may include:
- You paid for a product but did not receive access due to a Store-related technical issue.
- You received the wrong product because of an error on our part.
- A purchased digital product is inaccessible because of a technical problem caused by us.
2. When a Refund May Not Be Available
A refund may not be provided where the issue is caused by the customer's actions, including:
- Failure to read the product description before purchasing.
- Purchasing the wrong product by mistake.
- Changing your mind after receiving or accessing the product.
- Failure to follow the instructions provided with the product.
- Failure to meet the requirements stated on the product page.
- Sharing, copying, distributing, or misusing purchased content.
- Violating The RISING Store's Terms & Conditions.
- Providing incorrect information that prevents delivery or access.
- Failure to download or access a product within the available access period where applicable.
Purchasing a product means you agree to review and follow the Store's Terms & Conditions and the instructions provided with the product.
3. Violation of Store Terms
If a customer violates our Terms & Conditions, misuses a product, distributes purchased content without permission, or otherwise breaches the terms of purchase, the customer may lose access to the relevant product or Store services.
In such circumstances, the customer may not be eligible for a refund, subject to applicable consumer-protection laws.
4. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, customers are encouraged to contact The RISING Store so that we can investigate and resolve the issue.
If a customer initiates a chargeback for a purchase that was successfully delivered and does not first provide us with an opportunity to resolve the issue, we may provide the relevant purchase, delivery, access, and communication records to the payment processor or applicable financial institution as part of the dispute process.
Submitting a chargeback does not automatically create an entitlement to a refund.
5. How to Request a Refund
To request a refund within the applicable 7-day period, contact The RISING Store using the contact information provided on our Selar Store.
Please include:
- Your name
- Email address used for the purchase
- Name of the product purchased
- Date of purchase
- Order or transaction details, where available
- A clear explanation of the problem
We will review the request and determine whether it qualifies under this Refund Policy.
6. Refund Approval
If your refund request is approved because the Store is responsible for the issue, the refund will be processed through the applicable payment method or payment platform, subject to the processing procedures and timelines of the relevant payment provider.
7. Our Commitment
We aim to provide customers with clear product descriptions and reliable access to purchased products.
If we make an error that prevents you from receiving what you purchased, please contact us within 7 days of purchase so we can investigate and, where appropriate, provide a refund or another suitable resolution.
This policy does not limit any consumer rights that cannot legally be excluded or restricted.
THE RISING STORE
Helping you rise in your healing, growth, relationships, and financial journey.