REFUND POLICY
Last Updated: September 2026
Thank you for purchasing from Smart Life Guides. Because our products are digital and are delivered electronically, we have the following refund policy.
1. Digital Products
All Smart Life Guides products are digital products. No physical items are shipped.
Once a digital product has been successfully purchased and delivered, refunds are generally not available simply because you changed your mind or no longer want the product.
2. Problems With Your Purchase
If you experience a genuine problem with your purchase, such as:
- Receiving the wrong digital product
- Receiving a damaged or incomplete file
- Being unable to access your purchased product because of a technical issue
- Being charged for a purchase but not receiving the product
please contact us as soon as possible so we can investigate and assist you.
3. Incorrect Information
Customers are responsible for providing accurate information, including their email address, when completing a purchase.
If you enter an incorrect email address or other incorrect information, please contact us so we can determine whether the issue can be corrected.
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact us with the relevant transaction details. We will review the situation and determine whether a refund or other appropriate resolution is available.
5. Refund Requests
To request assistance with a purchase, contact:
Business Name: Smart Life Guides
Email: [[email protected]]
Please include your order information and a brief explanation of the issue.
6. Refund Review
Each refund request will be reviewed individually. Where a refund is approved, it will generally be processed through the original payment method or payment platform used for the transaction, where possible.
7. Third-Party Payment Platforms
Purchases may be processed through third-party platforms such as Selar or other payment providers. Their terms and policies may also apply to your transaction.
8. Policy Updates
Smart Life Guides reserves the right to update this Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.
By purchasing a Smart Life Guides digital product, you acknowledge that you have read and understood this Refund Policy.