Divine Jemegbe — Refunds & Rescheduling
For payment, access, booking or delivery problems, contact [email protected] with the service or product title, order/invoice reference and the email used. Do not send passwords or card/bank credentials. Feedback is a separate optional route and is not the way to report an active support problem.
Consultations: one reschedule with at least 24 hours’ notice, subject to availability. Late cancellation or a no-show is reviewed case by case. If Divine cannot deliver the session, you may choose a new time or a refund for the undelivered session.
Bespoke projects and speaking: payments are reconciled against work completed and non-recoverable costs. Any unused balance is refunded or applied to one mutually agreed reschedule, subject to availability and the written engagement terms. If Divine cancels, the client may choose a reschedule or a refund for the undelivered contribution.
For any digital product that is explicitly approved and released in the future: access failures should be corrected by restoring access or delivering the purchased file. Duplicate payments are refunded. If access remains materially unavailable after a reasonable support attempt, a refund is offered. A completed download is not automatically refundable for change of mind, subject to applicable rights and platform rules. This policy does not make any unfinished or unpublished product available.
These terms do not remove mandatory consumer rights or applicable Selar protections. The written scope and the relevant live listing identify what is purchased and how it will be delivered.
Effective: 17 October 2026.