At E-lecture Book HUB, we strive to provide our customers with a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a transparent refund policy to ensure your satisfaction.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
1. Damaged or old Products: If the product you received is damaged or old, please contact us within 1 day of receiving the item to request a refund or replacement.
2. Incorrect Order: If you receive an incorrect item in your order, please notify us within 1 day of receiving the item for a refund or exchange.
3. Cancellation: If you wish to cancel your order before it has been shipped, please contact us immediately. Refunds for canceled orders will be processed within 2 days.
Refund Process
To request a refund, please contact our customer support team at [email protected] with the following information:
- Order number
- Reason for the refund request
- Details of the product(s) being returned
Our team will review your request and provide instructions on how to return the item(s) for a refund. Please note that shipping fees are non-refundable unless the return is due to a mistake on our part.
Refund Timeline
Once we receive your returned item(s), we will inspect them and process your refund within 3 days. The refund will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with your shopping experience at E-lecture Book HUB.