REFUND POLICY
Effective Date: August 2026
FOA Publishers is committed to providing high-quality digital publications and excellent customer service.
Because our products are digital and become immediately accessible after purchase, all sales are generally final.
1. DIGITAL PRODUCTS
Once a digital product has been downloaded or accessed, it cannot normally be returned or exchanged.
2. ELIGIBLE REFUND REQUESTS
A refund or replacement may be considered if:
• You were charged more than once for the same product.
• You purchased a product but did not receive access due to a verified technical issue.
• The file is corrupted or cannot be opened after reasonable troubleshooting.
• You received a product materially different from the one described.
3. NON-REFUNDABLE SITUATIONS
Refunds will generally not be granted because:
• You changed your mind after purchase.
• You no longer need the product.
• You purchased the wrong product through your own error.
• You failed to read the product description before purchasing.
• You dislike the author's opinions, style, or presentation.
• You are unable to use the product because your device or software is incompatible, where the product requirements were clearly stated.
4. REQUESTING ASSISTANCE
If you experience any genuine problem with your purchase, please contact us within seven (7) days of purchase.
Include:
• Your full name
• Email address used for the purchase
• Order reference or receipt
• Description of the issue
We will investigate promptly and, where appropriate, provide:
• A replacement download
• Technical assistance
• A refund where justified
5. OUR COMMITMENT
Our goal is to ensure every customer receives the product purchased in a usable format. We are committed to resolving legitimate issues fairly, promptly, and professionally.
CONTACT
FOA Publishers
Website:
https://foapublishers.com.ng
Email: