At Maborbrand, customer satisfaction is important to us.
Eligibility for Returns
Returns may be accepted if:
- The wrong item was delivered.
- The item arrived damaged or defective.
- The item received differs significantly from the item ordered.
Customers must notify us within 48 hours of delivery and provide supporting evidence such as photographs.
Non-Returnable Items
For hygiene and safety reasons, the following may not be eligible for return:
- Opened food products
- Perishable goods
- Customized or personalized products
- Items damaged due to customer misuse
Refund Process
Once a return is approved and received:
- Inspection will be conducted.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued through the original payment method or via bank transfer where applicable.
Exchange Option
Where possible, customers may choose a replacement item instead of a refund.
Return Shipping Costs
Where the error is attributable to Maborbrand, return shipping costs will be borne by us. Otherwise, customers may be responsible for return shipping expenses.
Contact for Returns
Email: [email protected]
Phone: 08069843211