Primary Policies
These policies apply to all clients of Solcreative Agency.
Duplication of Designs
At Solcreative Agency, no design done for a client is ever duplicated for another client. You can expect original designs for every project.
Working Hours
All mentions of time where Solcreative Agency is to deliver a design are within the confines of our business hours (Monday to Friday, 9am - 5pm). They do not include weekends or holidays unless otherwise stated.
You can expect a response to emails within 24-48 hours, where a response is not provided immediately. All communication will also be done within our work hours of Monday to Friday, 9am - 5pm.
Hourly Rates
Our hourly rate for design edits, changes or updates are billed at US$50/hr.
Our hourly rate for trainings are billed at US$100/hr.
Consultations
All our services include a complimentary consultation call.
We also offer FREE 15-minute or 30-minute calls at any time to discuss your projects. This applies to both existing and prospective clients.
Revisions
All our designs come with the option of unlimited revisions or limited revisions (a specified number of complimentary changes) and are stated upfront for all services.
A complimentary change refers to a single change request on a design (such as a text change, a colour change, a layout change, etc). Once complimentary changes are exhausted, all further changes are billed at our hourly rate.
Some designs come with rounds of revisions (websites & animations). There are unlimited changes in each round of revision. However, once the rounds have been exhausted, additional changes are billed at the hourly rate.
Revisions are provided in order to make your design perfect and should not be used to create additional designs separate from the one paid for.
Design Approvals
Once a design has been approved, and the final high-quality downloadable file is delivered, we consider the project closed. Any further changes to a design after it has been approved will be billed at our hourly rate.
Resizes
Design resizes are priced at 50% of the original cost of the design and apply to both graphics and animations.
Sharing of Work Created
Solcreative Agency reserves the right to publish/showcase all websites, social media content, animations and graphics created for a client.
Notwithstanding, we are open to signing a Non-Disclosure Agreement (NDA) provided by the client in a case where their content is reasonably confidential, which is binding for no longer than twelve (12) months.
Artwork/Layered Files
Solcreative Agency indicates the formats of all designs that will be handed over to the client upon completion, which includes PDFs, PNGs, JPEGs & MP4s.
Layered files such as Adobe Photoshop, Illustrator, Premiere Pro & After Effects files are not included in our complimentary handover. Our clients can, however, request a layered file at an additional cost of US$100 per file. Layered files include the font files that were used in the design as well.
Payment Methods
Our payment methods are:
- Bank Transfer (Kenyan Shillings)
- PayPal (USD)
- Credit Card/ Visa Debit Card (USD)
We do not accept cash or cheques at the moment.
We quote in USD, but our exchange rate is US$1:Ksh.130 for payments in Kenyan Shillings.
Payment Plans
We offer payment plans for the following services:
- Website Design
All other services - social media, animation and graphic design services - require full payment before the project begins.
Refunds
Once funds have been paid to Solcreative Agency, we are open to delivering a full refund if work has not yet started on a project. However, once work has begun, funds already paid over are non-refundable.
In the case where a 50% deposit is made, and a refund is requested before the project's completion, the 50% deposit is non-refundable. However, the client will not be required to pay the remaining 50% as the project would not have been completed.
Ending Working Relations
We understand that not everyone is the right fit to work together. As such, Solcreative Agency reserves the right to end working relations with a client whom we deem unfit for a fruitful partnership.
Notwithstanding, we will always complete all work agreed upon and already paid for before the partnership is officially dissolved.
Grounds for dissolution include, but are not limited to:
- Disrespect
- Poor Communication
- Unreliability
- Unaccountability
Contacting Us
If there are any questions regarding our Primary policies, you may contact us at [email protected].