At Sonnywebs International, we strive to provide our customers with high-quality products and excellent service. However, if for any reason you are not satisfied with your purchase, we offer a refund policy to ensure your complete satisfaction.
1. Eligibility for Refunds
To be eligible for a refund, you must have purchased the product directly from Sonnywebs International and submit a refund request within 30 days of receiving your order. The product must be returned in its original condition, including all packaging and accessories.
Please note that certain products, such as digital downloads or gift cards, are not eligible for refunds.
2. Refund Process
To request a refund, please contact our customer support team with your order number and reason for the refund. We will review your request and provide instructions on how to return the product.
Once we receive the returned product, we will inspect it to ensure it meets our refund policy requirements. If approved, we will issue a refund to the original payment method within 5-7 business days.
Please note that any shipping or handling fees are non-refundable, and you are responsible for the cost of returning the product to us.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will provide instructions on how to return the product and issue a full refund or replacement upon receipt and inspection.
4. Exceptions
In some cases, we may offer a store credit or exchange instead of a refund. This is at our discretion and will be communicated to you during the refund process.
We reserve the right to refuse any refunds that do not meet our policy requirements or are outside of the 30-day window.
5. Changes to this Refund Policy
We may update this refund policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this policy by posting a notice on our website or by sending you an email.
If you have any questions or concerns about our refund policy, please contact our customer support team. We are here to help and ensure your complete satisfaction with our products and services.