We handle every return or refund request individually and work with you to find a fair resolution.
ELIGIBLE FOR REFUND OR RESOLUTION
- Product received damaged or defective
- Incorrect product sent
- Items confirmed missing from your package on delivery
- Order lost in transit with no delivery confirmation after the stated delivery window
NOT ELIGIBLE FOR REFUND
- Products that have been opened, partially used, or consumed
- Change of mind after the order has been dispatched
- Dissatisfaction with personal results; our natural supplements work differently for different individuals, and results are not guaranteed
- Requests made more than 14 days after confirmed delivery
HOW TO REQUEST A REFUND OR RETURN
Contact us first, before returning anything, via WhatsApp (+234 816 891 2959) or email [email protected]. Provide your order number, product name, and photos or details of the issue. Do not send products back without prior written confirmation from our team.
INTERNATIONAL ORDERS
For international customers, we assess each case individually. In many situations, we may offer a replacement or store credit rather than requiring the physical product to be returned, to avoid the cost and complexity of international return shipping. Import duties, taxes, or customs fees already paid are non-refundable, as these are set by your country's customs authority.
REFUND PROCESSING
Approved refunds are processed within 5 to 10 business days. Shipping costs are non-refundable unless the error was ours. Refunds are issued to your original payment method.
CONTACT
WhatsApp: +234 816 891 2959
Email: [email protected]