Thank you for shopping with Trimmars. Because we sell digital products that are accessible immediately after purchase, all sales are generally considered final. However, we aim to be fair and will review refund requests in the situations listed below.
1. General Refund Position
Due to the nature of digital products, we do not generally offer refunds for:
- change of mind
- accidental purchases after successful access has been granted
- failure to read the product description before purchase
- lack of technical knowledge required to use the file format where the format was clearly stated
- personal preference after download or access
2. Refunds May Be Considered If:
A refund request may be reviewed if:
- you were charged more than once for the same order
- you paid but did not receive the product and we are unable to resolve the issue
- the file is corrupted, incomplete, or materially defective and we are unable to replace or fix it within a reasonable time
- the product delivered is significantly different from the description on the product page
3. Non-Refundable Situations
Refunds will not be granted where:
- you changed your mind after purchase
- you no longer need the product
- you expected a feature or item not stated on the sales page
- you were unable to use the product due to your own device, software, or internet limitations, where basic compatibility information was already clear
- you shared, downloaded, copied, or used the product and then requested a refund without a qualifying reason
4. How to Request a Refund
To request a refund, email us at [email protected] within 7 days of purchase and include:
- your full name
- the email used for purchase
- proof of payment or order confirmation
- the reason for your refund request
- any relevant screenshots or evidence of the issue
5. Review Process
All refund requests are reviewed case by case. We may first attempt to:
- resend the product
- provide a corrected file
- fix the access issue
- offer reasonable support to resolve the problem
If the issue cannot be resolved and your request meets the conditions in this policy, a refund may be approved.
6. Refund Processing Time
If a refund is approved, it will be processed within a reasonable period through the original payment method or another suitable method, subject to payment platform timelines.
7. Chargebacks
If you have an issue with your order, please contact us before initiating a chargeback. Filing a false or unjustified chargeback after receiving a working digital product may result in restriction from future purchases and additional action where necessary.
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will take effect once posted on this page.
9. Contact
For refund requests or order issues, contact: Trimmars
Email: [email protected]