SKINCARE CONSULTATION POLICY
Thank you for choosing our Skincare Consultation service. Before proceeding, please carefully review our policy and terms of service.
Scope Of Services
Our skincare consultations aim to provide personalized skincare regimens, product recommendations and guidance tailored to individual skin concerns and goals.
Please note that we do not provide treatment for skin diseases or medical conditions.
Consultant Credentials
Our consultant holds a Bachelor’s degree in Biochemistry with four years of extensive research and practical experience in skincare and cosmetic science. However, please be aware that the consultant is not a certified aesthetician or dermatologist yet.
Consultation Disclaimer
The advice and recommendations provided during consultations are based on tested and proven skincare knowledge and experience. They should not substitute professional medical advice. Clients are encouraged to consult with certified dermatologists or healthcare professionals for specific medical conditions or concerns.
Consultation Process:
· Booking: Consultations must be booked in advance.
· Information Collection: Clients are required to provide accurate information about their skin history, concerns, allergies, and current skincare routine.
· Analysis: Our skincare experts will analyze the provided information to offer recommendations.
· Recommendations: Personalized skincare routines, product recommendations, and advice will be provided based on the analysis.
However, we would not be held responsible for the outcome of the consultation if you do not purchase the products from The Bodycare Store.
Client Responsibilities:
· Accuracy: Clients are responsible for the accuracy of the information provided
· Follow-Up: Clients are responsible for the implementation of recommended routines and products. We are not responsible for the inconsistency of clients and failure to adhere to prescribed routine.
· Feedback: Clients are required to provide feedback on the effectiveness of recommended products.
· Consistency & Patience: Clients are required to be consistent and exercise patience when using their recommended skincare products. Skincare products are not fast actions and do not work overnight. Clients are required to commit to their routines and product recommendations for at least 3 months before making any switch or complaining about ineffectiveness.
· Source Of Products: We can only speak for products purchased from our store. We cease to be responsible for the effectiveness of products not purchased from our store as we cannot attest to the originality of the products.
Service Limitations:
· Medical Advice: We do not provide medical diagnoses or treatments.
· Product Reactions: Individual reactions to recommended products may vary. In the case of any reaction, don’t hesitate to reach out to us for a review of your routine and product recommendations.
Cancellation/Rescheduling:
· Notice: Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
· Fees: Late cancellations may result in forfeiture of the consultation fee.
Terms of Service:
· Appointment and Payment: Consultation appointments are scheduled based on availability. Payment for services is required prior to the time of consultation.
Consultation Fees:
· Payment: Payment is required before the consultation. We accept various payment methods, and details will be provided upon scheduling. Consultation fees are payable in advance.
· Refunds: Refunds will be issued if cancellations are made within the stipulated notice period. Refunds are not available once the consultation has been conducted. If you encounter technical difficulties preventing the completion of the consultation, please contact us for assistance.
Limitation of Liability
While we strive to provide accurate and helpful advice, our recommendations are not guaranteed to suit every individual’s skin type or condition. Clients should note that every individual’s skin differs. We offer solutions and recommend products and routines based on the data provided when filling the form. If after 3 months of consistently using the recommended products in the correct order, that no reasonable changes occur, we’d review your routines and product recommendations. KINDLY REFER TO THE CLIENT RESPONSIBILITIES ABOVE FOR MORE INFORMATION.
Data Privacy
All information shared during consultations will be treated with the utmost confidentiality and will not be disclosed to any third parties without explicit consent.
Policy Changes: We reserve the right to modify the consultation policy. Any changes will be communicated in advance.
Dispute Resolution:
· Conduct: Respectful and appropriate conduct is expected during consultations. Any inappropriate behavior will result in the termination of the session without a refund.
· Dispute Resolution: Any form of dispute or misunderstandings will be resolved through mediation.
Conclusion
We strive to offer valuable guidance and product recommendations based on our expertise and experience. However, the responsibility for skincare outcomes ultimately rests with the individual.
Should you have any questions or concerns regarding our Skincare Consultation Policy and Terms of Service, please feel free to contact our customer support service.
Thank you for choosing our consultation service.
Please review and agree to these terms before scheduling your skincare consultation.
Legal Disclaimer
By engaging in our Skincare Consultation service, clients acknowledge that they have read, understood, and agreed to abide by the policies and terms outlined herein.
22nd January, 2023.
Mgt.