Due to the nature of digital products, all digital purchases are final.
This includes, but is not limited to:
- E-books
- Guides and toolkits
- Digital downloads
- Online programs or access links
- Webinars and digital resources
Once a digital product has been delivered or accessed, it is non-refundable and non-returnable.
Exceptions
Refunds may only be considered if:
- The digital product was not delivered, or
- There is a verifiable technical issue on our end that prevents access and cannot be resolved within a reasonable time.
Refund requests must be made within 48 hours of purchase by contacting us on WhatsApp: +234 704 806 3551, with proof of purchase.
Physical Products (Limited Offering)
For physical items, refunds or returns may be considered under the following conditions:
- The item is damaged, defective, or incorrect upon delivery.
- The issue is reported within 48 hours of delivery.
Returned items must:
- Be unused
- Be in their original packaging (where applicable)
Once the returned item is reviewed and approved, we may offer:
- A replacement, or
- A refund (excluding shipping fees, unless the error was ours)
Non-Refundable Situations
Refunds or returns will not be issued for:
- Change of mind after purchase
- Failure to read product descriptions before purchase
- Inability to use a digital product due to personal circumstances
- Delays caused by third-party logistics providers (for physical items)
How to Request a Refund or Return
To initiate a request, contact us via WhatsApp: +234 704 806 3551 and include:
- Full name
- Order reference or proof of purchase
- A clear description of the issue
All requests are reviewed on a case-by-case basis, and decisions are final.
Policy Updates
5StarMums reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting.
Last Updated: January 2026