5StarMums Delivery, Shipping & Digital Products Policy
Digital Products (Primary Offering)
- All digital products (guides, toolkits, programs, downloads, access links) are delivered electronically.
- Delivery is typically instant or within 24 hours of successful payment, unless otherwise stated on the product page.
- Digital products are delivered via:
- Email, and/or
- Secure download or access link.
Important:
- Please ensure you provide a valid email address at checkout.
- If you do not receive your digital product within 24 hours, contact us via WhatsApp: +234 704 806 3551.
Physical Products (Limited & Occasional)
From time to time, 5StarMums may offer physical products.
Processing Time
- Physical orders are processed within 3–5 business days, excluding weekends and public holidays.
Shipping Locations
- Physical products are currently delivered within Lagos only, unless otherwise stated.
Shipping Fees & Delivery
- Shipping fees are calculated and displayed at checkout.
- Estimated delivery timelines will be communicated at the point of purchase.
Order Tracking (Physical Products Only)
- Tracking details will be shared once the order has been dispatched.
- You may also request updates via WhatsApp: +234 704 806 3551.
Delays
Delivery delays may occur due to factors beyond our control, including logistics disruptions or external conditions. Customers will be notified where possible.
Returns & Refunds
- Digital products are non-returnable and non-refundable once delivered, except where required by law or in cases of proven technical failure.
- Refunds or replacements for physical products may be considered on a case-by-case basis, subject to specific terms communicated at purchase.
Lost or Damaged Physical Items
If a physical item is lost or arrives damaged, please notify us via WhatsApp: +234 704 806 3551 within 48 hours of delivery so we can investigate and resolve the issue.
Contact Information
For any questions regarding orders, delivery, or access issues, contact us on WhatsApp: +234 704 806 3551.
Policy Last Updated: January 2026