At Healthy Billionaire Academy, we want customers to receive exactly what they purchased.
Because most products sold through our store are digital products that can be delivered and accessed immediately, refunds are handled differently from physical products.
Please read this policy before completing your purchase.
1. Digital Products
Most products sold through the Healthy Billionaire Academy Store are digital products such as ebooks, PDF guides, courses, templates, prompt libraries, workbooks and other downloadable or electronically delivered resources.
By purchasing a digital product, you acknowledge that delivery may begin immediately after successful payment.
2. Change of Mind
Because digital products can be accessed or downloaded immediately, we generally do not provide refunds simply because a customer:
- Changed their mind;
- No longer wants the product;
- Decided they do not have time to use it;
- Purchased the wrong product after failing to review the description;
- Expected a different format despite the format being clearly stated;
- Did not read the product description before purchasing; or
- Expected a particular financial, business, employment or personal result that was not guaranteed.
We encourage customers to carefully review the product description, format, price and intended use before purchasing.
3. When We May Provide a Refund
We will review refund requests where, for example:
A. You paid but did not receive the product
If a successful payment was made but the purchased product was not delivered or cannot reasonably be accessed, please contact us.
We will first attempt to resolve the delivery or access problem.
If the product cannot reasonably be delivered or access restored, an appropriate refund may be considered.
B. The product is materially different from what was advertised
If you receive a product that is materially and substantially different from the product description presented at the time of purchase, contact us so that we can investigate and determine an appropriate remedy.
C. Duplicate payment
If you were accidentally charged more than once for the same transaction, please contact us with the relevant transaction information.
A verified duplicate payment may be refunded appropriately.
D. Technical or delivery problems
If a genuine technical problem prevents you from accessing a purchased product, contact us before requesting a refund.
We will make reasonable efforts to restore access, provide an alternative delivery method or otherwise resolve the issue.
E. Other circumstances required by applicable law
Nothing in this Refund Policy is intended to remove or restrict any refund, cancellation or consumer right that cannot legally be excluded.
4. Refund Request Period
Where you believe there is a legitimate issue with a digital product, please contact us as soon as reasonably possible after discovering the issue.
For digital-product delivery, access or technical problems, we recommend contacting us within 7 days of purchase so that we can investigate the issue promptly.
This timeframe does not override any mandatory legal right that may apply.
5. Refund Request Information
To help us investigate your request, please provide:
- Your name;
- Email used for the purchase;
- Order or transaction information;
- Name of the product purchased;
- Date of purchase; and
- A clear explanation of the issue.
Where appropriate, screenshots or other evidence may be requested.
Send refund requests to:
6. Refund Review
Refund requests are reviewed individually based on the circumstances of the transaction, the product purchased, the issue reported, evidence available and applicable law.
Submitting a refund request does not automatically guarantee that a refund will be approved.
Where the issue can reasonably be resolved by restoring access, correcting a delivery problem or providing the purchased material, we may offer that solution instead.
7. Refund Processing
Where a refund is approved, the refund will normally be processed through the applicable payment platform or payment method used for the transaction, subject to the payment provider's processing procedures.
The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.
8. Chargebacks
We encourage customers to contact us before initiating a payment dispute where there is a problem with a purchase.
If a payment is disputed through a bank, card issuer or payment provider, we may provide relevant transaction and delivery information to the applicable payment processor or financial institution in response to the dispute.
This may include purchase records, product information, delivery records, access records and customer communications, where appropriate.
9. Fraudulent or Unauthorised Transactions
If you believe your payment method was used without your authorisation, contact your bank or payment provider immediately and notify us at:
We will cooperate with legitimate investigations concerning disputed or unauthorised transactions.
10. Intellectual Property and Refunds
Requesting a refund does not give a customer permission to continue distributing, reproducing, reselling or sharing a product that was purchased.
Where a refund is issued, access to the relevant digital product may be withdrawn where technically possible.
11. Contact
For refund or purchase-support requests:
Healthy Billionaire Academy
Email: [email protected]