Please read the product or service description carefully before purchasing.
Digital products
Due to their digital nature, we do not offer change-of-mind returns or refunds once downloading or access has begun, provided any legally required consent and acknowledgement have been obtained.
Services, including Hope Hour
Bookings are non-refundable, subject to applicable statutory cancellation rights. Cancellation and rescheduling terms are provided before payment. If we cancel and cannot arrange a suitable alternative, we will refund the service not provided.
Problems with your purchase
If your purchase is faulty, incorrectly supplied or not as described, please contact [email protected] so we can help and provide any remedy required by law.
Nothing in this policy affects your statutory consumer rights.