REFUND POLICY
TruePulse Marketplace
Last Updated: February 7, 2026
1. No Refund Policy
ALL SALES ARE FINAL. TruePulse Marketplace operates a strict no-refund policy for all digital course purchases. Once payment has been successfully processed and course access has been granted, no refunds will be issued under any circumstances.
2. Rationale for No Refund Policy
Due to the digital nature of our educational products:
2.1. Course content is delivered instantly and in full upon purchase.
2.2. Once accessed, the course materials cannot be "returned" as the content has been consumed.
2.3. Digital products are subject to immediate delivery and consumption, making traditional return policies inapplicable.
2.4. This policy protects the integrity of our educational content and prevents unauthorized distribution.
3. Pre-Purchase Considerations
Before making a purchase, we strongly encourage you to:
3.1. Carefully review the course description, curriculum, and learning objectives.
3.2. Watch any available preview videos or sample lessons.
3.3. Read student reviews and testimonials where available.
3.4. Verify that you meet any prerequisite requirements.
3.5. Ensure you have the necessary technical equipment and internet connection.
3.6. Contact us through the Selar platform if you have any questions before purchasing.
4. Payment Disputes
4.1. In the event of unauthorized charges or payment errors, please contact us immediately through the Selar platform.
4.2. We will investigate legitimate payment disputes on a case-by-case basis.
4.3. Payment disputes must be reported within 7 days of the transaction date.
4.4. Duplicate charges or technical payment errors may be eligible for correction after verification.
5. Technical Issues and Support
5.1. If you experience technical difficulties accessing your purchased course, please contact our support team immediately.
5.2. We will work diligently to resolve any technical issues preventing course access.
5.3. Technical support does not constitute grounds for a refund, as we are committed to resolving access issues.
5.4. Support requests should be submitted within 30 days of purchase for optimal assistance.
6. Course Content Accuracy
6.1. We strive to ensure all course descriptions and promotional materials accurately represent the course content.
6.2. Perceived differences between expectations and actual content do not qualify for refunds.
6.3. We reserve the right to update and improve course content without notice.
7. Exceptions
The following are the ONLY circumstances under which a refund may be considered:
7.1. Duplicate Charges: If you were accidentally charged multiple times for the same course.
7.2. Course Not Delivered: If you paid for a course but never received access and technical support could not resolve the issue within 14 days.
7.3. Fraudulent Transaction: If your payment method was used without your authorization (subject to verification).
7.4. Platform Error: If a clear error on our part resulted in incorrect course delivery (subject to verification).
8. Refund Request Process
If you believe your situation qualifies under Section 7 (Exceptions):
8.1. Contact us through the Selar platform messaging system within 7 days of the transaction.
8.2. Provide your order number, payment receipt, and detailed explanation of the issue.
8.3. Allow up to 14 business days for investigation and response.
8.4. If approved, refunds will be processed within 14-30 business days to the original payment method.
9. Chargebacks and Disputes
9.1. Initiating a chargeback without first contacting us may result in immediate account termination.
9.2. Fraudulent chargebacks will be contested and may result in legal action.
9.3. We encourage you to work with us directly before involving your financial institution.
10. Non-Refundable Circumstances
Refunds will NOT be issued for the following reasons:
10.1. Change of mind or buyer's remorse.
10.2. Lack of time to complete the course.
10.3. Course difficulty level not matching your expectations.
10.4. Failure to achieve desired results or outcomes.
10.5. Personal circumstances preventing course completion.
10.6. Having already completed or accessed a significant portion of the course.
10.7. Finding similar content elsewhere or at a lower price.
10.8. Technical issues on your end (incompatible devices, poor internet connection, etc.).
11. Course Access After Purchase
11.1. Your purchase grants you access to the course content for the duration specified at the time of purchase.
11.2. We reserve the right to modify or discontinue courses, but will provide reasonable notice.
11.3. Course discontinuation does not constitute grounds for a refund if you have already accessed the content.
12. Policy Updates
12.1. We reserve the right to modify this Refund Policy at any time.
12.2. Changes will be effective immediately upon posting.
12.3. The policy in effect at the time of your purchase will govern that transaction.
13. Contact Information
For questions about this Refund Policy or to report payment issues, please contact us through the Selar platform messaging system or at the contact information provided on our store page.
By completing a purchase on TruePulse Marketplace, you acknowledge that you have read, understood, and agree to this No Refund Policy.