GGS GLOBAL ACADEMY

Delivery Policy

Last Updated: October 2025

All products are 100% digital. There is no physical shipping. This policy explains how access to purchased courses is provided.

1. Delivery Method

1.1 Primary Delivery Platform

Most courses are delivered via:

• Private Telegram Channels – exclusive access for students.
• Immediate access is granted upon providing a valid Telegram username.
• All videos, documents, and resources are hosted within the channel.

1.2 Alternative Delivery Methods

Some courses may be delivered through:

• Email with download links.
• Google Drive access.
• Other platforms clearly specified on the product page.

1.3 Delivery Requirements

Before purchasing, review the product page for:

• Delivery platform required (Telegram, email, etc.).
• Account requirements.
• Technical specifications.

If the specified delivery platform cannot or will not be used, do not proceed with the purchase.

2. Delivery Timeline

2.1 After Purchase

1. Payment Confirmation – Instant receipt from Selar.
2. Access Request – Contact is made within 1–24 hours via WhatsApp or email.
3. Information Submission – Provide Telegram username or other required details.
4. Access Granted – Added to the course within 1–12 hours after receiving information.

2.2 Maximum Delivery Time

• Normal Delivery: Within 24 hours of providing access information.
• Possible Delays: Weekends, holidays, or technical issues.
• Maximum Delivery Time: 48 hours after providing required information.

2.3 Your Responsibility

Within 7 days of purchase, the buyer must:

• Respond to access requests.
• Provide required information (e.g., Telegram username).
• Complete any necessary account setup.

Failure to respond within 7 days may result in automatic refund or cancellation.

3. Access Requirements

3.1 For Telegram Delivery

Requirements include:

• An active Telegram account (free to create).
• Correct Telegram username.
• Acceptance of the private channel invitation.
• Maintaining an active Telegram account.

How to find your Telegram username:

• Open the Telegram app.
• Go to Settings.
• View or create a username (starts with @).

3.2 For Email Delivery

Requirements include:

• A valid, active email address.
• Checking spam or junk folders.
• Sufficient email storage space.
• Ability to access Google Drive or download links.

3.3 Technical Requirements

• Stable internet connection.
• Compatible device (smartphone, tablet, or computer).
• Updated browser or applications.
• Adequate storage space for downloads (if applicable).

4. Failed Delivery

4.1 Common Reasons for Delivery Failure

• Incorrect Telegram username provided.
• Channel invitation not accepted.
• Inactive or blocked Telegram account.
• Invalid or full email address.
• No response to access requests.
• Refusal to use the required platform.

4.2 Resolution Process

If delivery fails:

1. Additional contact will be made with instructions.
2. A response is required within 7 days.
3. Up to three delivery attempts will be made.
4. After three failed attempts, the purchase may be refunded or cancelled.

4.3 Not Our Responsibility

Delivery failure is not the provider’s responsibility if caused by:

• Incorrect information provided by the buyer.
• Refusal to use the specified platform.
• Suspension or ban of the buyer’s account on third-party platforms.
• Technical issues with the buyer’s device or internet connection.
• Failure to respond to communication attempts.

5. Instant Access vs. Manual Access

5.1 Courses Requiring Manual Access

• Most courses require manual addition by the provider.
• This ensures security and prevents unauthorized access.
• Delivery within 24 hours remains standard and efficient.

5.2 Why Not Instant Automated Access?

• Prevents fraud and unauthorized sharing.
• Ensures quality control.
• Allows verification of legitimate purchases.
• Protects the integrity of the exclusive community.

6. Course Access Duration

6.1 Lifetime Access

Unless otherwise stated:

• Lifetime access is granted for purchased courses.
• “Lifetime” refers to the duration the course remains available.
• The provider reserves the right to discontinue courses.

6.2 Platform Changes

If Telegram or another delivery platform changes:

• Notification will be provided regarding migration.
• Alternative access will be arranged where possible.
• No refunds will be issued for platform changes beyond control.

7. Multiple Device Access

• Courses can be accessed from any device linked to the user’s account.
• Telegram supports synchronization across devices.
• Sharing login credentials with others violates the Terms and Conditions.

8. Delivery Support

8.1 If You Don’t Receive Access

Contact support immediately:

• WhatsApp: [your number]
• Email: [your email]
• Subject: "Delivery Issue - [Receipt ID]"

Provide:

• Full name.
• Transaction or Receipt ID.
• Telegram username (or relevant details).
• Description of the issue.

8.2 Response Time

• Delivery issues are addressed within 24 hours.
• Priority is given to access-related problems.
• Most issues are resolved within 48 hours.

9. Re-Delivery

9.1 Lost Access

If access is lost due to:

• Deleting a Telegram account.
• Leaving the channel accidentally.
• Changing devices.

Re-delivery process:

• One-time free re-delivery is available.
• Original purchase must be verified.
• Processing may take up to 48 hours.

9.2 Banned or Removed

If removal occurs due to:

• Sharing course materials.
• Violating Terms and Conditions.
• Inappropriate behavior.

Re-delivery will not be provided.

10. No Physical Products

Important Notice:

• Only digital products are sold.
• No physical shipping occurs.
• No tracking numbers or shipping carriers exist.
• No physical packages are sent.

If a physical product was expected, contact support for clarification.

11. International Delivery

• Digital delivery is available worldwide.
• No customs or import fees apply.
• No shipping delays occur.
• The same delivery process applies globally.

Requirements:

• Internet access.
• Ability to access Telegram (or specified platform).
• Verification that Telegram is not restricted in the user’s country.

12. Delivery Confirmation

Delivery is complete when:

• The user is added to the Telegram channel.
• Course materials are visible.
• A welcome message is received in the channel.

If uncertain, contact support for confirmation.

13. Bulk Purchases

For multiple course purchases:

• Each course may be delivered separately.
• Access is granted as each setup is completed.
• Delivery timelines apply individually to each course.

14. Gift Purchases

When purchasing for another person:

• Provide the recipient’s Telegram username.
• Ensure the recipient expects the invitation.
• Coordinate acceptance of access with the recipient.

15. Contact for Delivery Issues

For delivery-related problems:

• WhatsApp: [your number]
• Email: [your email]
• Subject: "Delivery Issue - [Receipt ID]"

Provide for fastest resolution:

• Receipt ID from Selar.
• Telegram username provided.
• Description of the issue.
• Screenshot of any error (if applicable).

All products are digital. Delivery is electronic. No physical shipping occurs.