𝗕𝗼𝗼𝗸𝗦𝗵𝗲𝗹𝗳 𝗧𝗵𝗲𝗿𝗮𝗽𝘆

BOOKSHELF - REFUNDS & REPLACEMENT POLICY

Last Updated: 21 April 2026

1. OUR PROMISE

Bookshelf delivers digital books worldwide and hardcopy books in Kenya. We want you reading, not refunding. If there’s an issue, we fix it fast.

Contact for all issues: wa.me/254752429365

M-Pesa Till for direct support: 4182460 - Jeph Onyango

Support Hours: 24/7 via WhatsApp

2. DIGITAL PRODUCTS - PDF & AUDIOBOOKS

2.1 No Refunds After Delivery: Once Selar download starts OR we send your WhatsApp copy, no refunds. Why: Digital files can’t be “returned” or “unused”.

2.2 We ALWAYS Replace Free If:

- Download link expired or doesn’t work

- File is corrupted, blank, or won’t open

- You accidentally bought wrong title

- Payment went through but no file received

Action: WhatsApp "REPLACE + Order ID + Problem" to wa.me/254752429365. We resend correct file in 10mins, 24/7.

2.3 No Refund For: "I changed my mind", "I didn’t like the book", "I found it free online". Read product description before buying.

3. PHYSICAL PRODUCTS - HARDCOPY BOOKS KENYA ONLY

3.1 Full Refund OR Free Replacement If:

- Book arrives damaged/torn/wet: Send clear photo + Order ID within 12hrs of delivery

- Book lost in transit: If not delivered within 7 days of dispatch, we resend free OR 100% refund. Your choice.

3.2 No Refund If:

- You change your mind after we ship. Printing + courier cost already spent.

- Delivery failed due to wrong address/phone you gave. Re-delivery at your cost.

- You refuse delivery at door.

Action: WhatsApp "HARDCOPY ISSUE + Order ID + Photo" to wa.me/254752429365. We resolve in 12hrs.

4. BUNDLES & MULTI-BOOK ORDERS

Same rules apply. If 1 file in a 5-book bundle fails, we replace that 1 file. No refund for full bundle if 4 books were delivered.

5. HOW TO CLAIM REPLACEMENT/REFUND

Step 1: Don’t file bank dispute or chargeback yet.

Step 2: Message wa.me/254752429365 with: Order ID + Issue + Screenshot/Photo proof

Step 3: We reply in 1hr, resolve in 12hrs max.

6. CHARGEBACKS & DISPUTES

Filing a chargeback after receiving your product = fraud. We will:

6.1 Submit WhatsApp delivery proof + Selar download logs to bank/PayPal

6.2 Win the dispute

6.3 Permanently ban you from Bookshelf

Talk to us first. We fix 99% of issues in minutes.

7. SELAR PROCESSING TIME

Selar refunds, if approved, take 5-14 business days to reflect in your account. We don’t control bank speed.

8. ABUSE OF POLICY

Asking for replacement 3x+ for same order without proof = ban. We track it.

By purchasing from Bookshelf, you agree you read and accept this Refunds & Replacement Policy.

Bookshelf | Read To Lead 📚

We sell results, not refunds. But we’ll make it right if we fail.