We want you to feel confident buying from Gentle Progress Family. Because our products are instantly-accessible digital downloads, our refund policy works a little differently than it would for a physical product - here's how it works.
1. Questions about your purchase
If you purchase any Gentle Progress Family digital product and have questions or concerns about it, reach out to us at [email protected] and we'll take a look.
2. How to contact us about a purchase
Email [email protected] with the subject line "Purchase Question," using the same email address you purchased with. Include your order/receipt number if you have it (found in your purchase confirmation email) and let us know what's going on. We'll review your message and get back to you. If a refund is agreed, timing back into your account depends on your bank, card issuer, or payment provider (Stripe, PayPal, or Selar), and can take a few extra days on their end.
3. Please note
Order bumps or upsells that were part of a bundle you're otherwise keeping (for example, keeping the $7 System but asking about only the $17 order bump) are reviewed individually - email us and we'll take a look. Requests that suggest abuse of this policy (e.g., repeat purchase-and-refund cycles on the same product) may be declined.
4. Technical issues
If you're having trouble downloading or accessing your product, that's not a refund situation - it's almost always fixable in minutes. Email [email protected] and we'll get you the files directly.
5. Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.
6. Contact us
Questions before you buy, or need help with an existing order? Email us at [email protected] - we're glad to help.