M

Mova Store

MOVA™ | Smart gadgets & digital products designed to make everyday life easier.

Back to store
Refunds Policy

Refunds Policy

Last updated: August 16, 2026

Last updated: August 16, 2026

We want you to be happy with your purchase. Because we sell both digital and physical products, refund terms differ slightly between the two — please read the section that applies to your order.


1. Digital Products

Due to the instant, downloadable nature of digital products (such as Meta Ads Decoded™), all sales are final once the product has been accessed or downloaded.

We will issue a refund for a digital product only in these cases:

  • The file is corrupted, incomplete, or inaccessible, and our support team is unable to resolve the issue within a reasonable time
  • You were charged more than once for the same order (duplicate payment)
  • The product delivered is materially different from what was described at purchase

To request a refund on a digital product, contact us within 7 days of purchase with your order ID and a description of the issue.


2. Physical Products

You may request a return or refund on a physical product within 7 days of delivery if:

  • The item arrives damaged, defective, or faulty
  • You received the wrong item
  • The item is significantly not as described

To be eligible, the item must be unused, in its original condition, and in its original packaging where applicable. Please contact us with photos/video of the issue before sending anything back — we'll confirm the best next step (replacement, refund, or return) before you ship.

Not eligible for refund:

  • Change of mind after delivery, once the item is used or the packaging is opened, unless the item is faulty
  • Damage caused by misuse, accident, or normal wear and tear
  • Items returned without prior contact/approval from our support team

3. Refund Method & Timing

Approved refunds are issued to your original payment method (or Selar wallet, where applicable). Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider's processing times.

4. Return Shipping

If a return is approved due to our error (wrong/defective item), we will cover return shipping costs. If a return is approved for another reason at our discretion, return shipping costs may be the customer's responsibility.


5. How to Request a Refund

Email us at [email protected] with:

  1. Your order ID
  2. The product name
  3. Reason for the refund request
  4. Photos/video (for physical product issues)

We aim to respond to all refund requests within 48 hours.


6. Contact Us