Last updated: August 16, 2026
At Mova, we ship both physical products and digital products to customers worldwide. Please review the details below so you know exactly what to expect after checkout.
1. Digital Products
Digital products (such as Meta Ads Decoded™) are delivered instantly. Once your payment is confirmed, you will receive a download link via email and/or your Selar purchase dashboard. No physical shipping is required for digital items, and there is no shipping cost associated with them.
2. Physical Products
We currently ship physical products worldwide.
Shipping Fees
Free shipping on all orders, no minimum purchase required, on every physical product we sell.
Delivery Timelines
- Cameroon: Same-day shipping for orders confirmed before our daily cutoff time. Orders placed after cutoff ship the next business day.
- Rest of the World: Estimated delivery within 12–14 business days from the date of order confirmation.
Delivery timelines are estimates and may vary due to customs processing, courier delays, public holidays, or circumstances beyond our control (weather, strikes, regional disruptions). We'll notify you if we anticipate a significant delay.
3. Order Processing
Orders are processed and prepared for shipment within 24–48 hours of payment confirmation, except in Cameroon where same-day dispatch applies.
4. Tracking
Where available, tracking information will be sent to the email or phone number provided at checkout once your order ships. If tracking isn't available for your delivery method, our support team can provide status updates on request.
5. Customs, Duties & Import Taxes
For international orders outside Cameroon, the recipient is responsible for any customs duties, import taxes, or clearance fees levied by the destination country. These are not included in the product price or shipping and are outside Mova Store's control.
6. Incorrect Address / Failed Delivery
Please ensure your shipping address is accurate and complete at checkout. Mova Store is not responsible for delays or non-delivery caused by incorrect or incomplete address information. If a package is returned to us due to an address error, we will contact you to arrange reshipment; additional shipping costs may apply.
7. Contact Us
Questions about your shipment? Reach us at:
- Email: [email protected]
- Instagram: instagram.com/mova_cm
- TikTok: tiktok.com/@mova.cm